“Knots- On- Nuts” / “KON” is a brand trading under Zuri Marjani Limited

By using/ordering from knotsonnuts.com you are showing that you agree with our Terms and Conditions. This policy does not affect your statutory rights.

These terms and conditions are the contract between you and Zuri Marjani Ltd (“us”, “we”, etc).

By visiting or using Our Website, you agree to be bound by them.

They are based on a set written by Net Lawman and released under licence. They protect your rights as well as ours. We are Zuri Marjani Ltd, a company registered in England, company number 09497156. Our address is Office 7248, 321 – 323 High Road, Chadwell Heath. Essex. RM6 6AX.You are: Anyone who uses Our Website. Please read this agreement carefully and save it. If you do not agree with it, you should leave Our Website immediately.

Shipping

Orders can take up to 5 working days to be processed and dispatched to ensure maximum freshness- we only produce 24hours after an order is received. Dispatched orders can take up to 10 working days to be delivered depending on the geographical location, weather conditions or unforeseen circumstances. We are doing our best to dispatch the orders as soon as possible and we will not be held responsible for damages or losses that you, the customer, may incur due to the orders not being dispatched within 5 working days and delivered with 10 working days from the date of dispatch.

It is your responsibility to make sure that you are providing the correct delivery address and postcode or eir code. If you realise you did a mistake with the shipping address please contact us immediately. As soon as an order has left our warehouse or collected for delivery by our logistics partner,  the address cannot be changed anymore. If you provide the wrong shipping address you will have to re-pay for the shipping and we will not:

  • issue a refund for the shipping fee
  • re-dispatch the order for free even if you received free delivery

Refunds & Returns Policy

You are entitled to request a return & refund if,

  • the products are expired.
  • the packaging is damaged or not sealed.
  • we misplaced your order and the products never arrived or you received the wrong products.

* proof with pictures is required.
* If you request cancellation for any other reasons after placing the order, refunds can only be issued after deducting transaction processing & order handling charges as applicable.
* If you discard goods unilaterally refund/return claim can’t be processed.

 If there are damaged goods or missing products/parcels you must notify us within 14 days from the day the courier delivered the goods, otherwise, there will be no refunds or replacements.

We do our best to make sure that all products that leave our warehouse are in perfect condition, it is your responsibility to ensure that all the goods received are in perfect order (eg. expired, missing, damaged, smelly, stale). If you start using the products with any of the mentioned issues we are not responsible for the damage these issues may cause.

** We’ll not refund or accept returns of any products that are opened or damaged by you, the customer.

If you have changed your mind about a product or you have ordered the wrong item we will accept the return within 14 days and you are fully responsible for sending the product back to us at your own cost.

Knots- On- Nuts liability for physical defects of Goods is limited to the net sales price of Goods.

Nuts in bulk shall not be liable for lost profits, irrespective of a legal basis of claims addressed towards it is not liable for indirect damages or caused by interruptions in activity, costs of products recall, costs related to the processing of Goods or combining them with other Products, costs of production, costs of loss of contractors.

Privacy Policy

For all the information regarding Privacy Policy please click the Privacy Policy tab at the bottom of the website. 

Payments

We accept all major credit/debit cards, Pay with PayPal and cash on collection.

We store only the minimum amount of information from you necessary to make a transaction. We never store your credit/debit card details. All credit/debit card payments are handled by our processor Stripe. Additionally, we use PayPal only for users who have an account with PayPal so they can pay without having to enter their credit card/debit card details.

When you save your credit/debit cards for future payments you give permission to Knots-On-Nuts to:

  • charge your card without having to re-enter your credit/debit card details every time you make a purchase.
  • charge your card on your behalf when placing orders by email and want to avoid us contacting you to provide your credit/debit card details.
  • charge your card when your statement is due in the scenario where you have a credit account with us.

When you save your credit/debit card with us for future payments, we’re not uploading/saving anything on our servers. We send all data encrypted to Stripe and in return, we receive a token which we use for current or future payments.

If you are a customer on credit and you’ve agreed to charge your credit/debit card, all your statements will be cleared 3 days after the end of the month. An email notification will be sent to you 3 days prior to when the payments will occur along with the statement details. If you wish to stop a payment you need to notify us as soon as possible.

Note*: if the card provided has insufficient funds and you refuse to update your payment details, penalties and late charges may apply.

VAT

All prices are shown in British Pound and are inclusive of the current rate of Value Added Tax (20%).

Images

All images used on the website are subject to the copyright of Knots-On-Nuts. or their third parties and cannot be used or distributed without our written consent. The images are to illustrate the product only and sometimes the product could be different than what the picture represents.

Food Safety

Food safety and hygiene is our top priority. We would also like to assure you that all goods are stored and handled in a professional and hygienic manner at all times. Even though the farmers and manufacturers put all the efforts to remove the seeds, stones or foreign objects from the product, some may remain, therefore, it is your responsibility to check the product before consumption or production. We will not be held responsible for any damage incurred by any seeds, stones or foreign objects found in the product.

We Source our Products from every corner of the World prioritising only countries of origin known for producing premium quality of our products. The Country of Origin can sometimes change depending on the market, time of year, and crop Harvests. Every care is given to make sure our website reflects the most up-to-date information. If you have any questions relating to the Country of Origin, please contact us at customerservices@knotsonnuts.com and we will be happy to Help. 

WARNING: even though the farmers and manufacturers put all the efforts to remove the seeds, stones or foreign objects from the product, some may remain, therefore, it is your responsibility to check the product before consumption or production. We will not be held responsible for any damage incurred by any seeds, stones or foreign objects found in the product.

ALLERGENS: 

  • For larger wholesale units that comes in original supplier packaging, supplier allergen policies apply.
  • For smaller retail units of our products that we create our allergen policy apply. Our products are packed in an environment that also handles nuts, peanuts, sesame seeds, mustard, celery, gluten, soy, milk and dried fruits which may have come in contact with sulpur dioxide preservative during the dehydration process.
  • Please refer to product specification for detailed allergen information.
  • Do email us if you need any clarifications.

Nutritional Information
All the nutritional information found on our website and labels are provided by the suppliers/manufacturers for our natural plain products or calculated based on the weighted ingredients for our flavoured products, therefore we cannot be held responsible for any misinformation that those may have.

Reviews

To keep the reviews fair and honest without interference from an outside source all the reviews submitted through our website are written by our customers. When a customer submits a review/rating for a product or our services her/his email gets verified against our order’s history. If that email exists in our database only then a review will be accepted in our system. Any customer who submitted a review previously cannot write another review in order to avoid duplication and interference with our rating system. If you wish for your review to be taken down please contact us on customerservices@knotsonnuts.com and we will destroy it from our database within 30 working days.

 Updated on 20-10-2025